Senior Customer Success Manager

<p></p> <p><strong><span data-contrast="auto">Position Overview: </span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The Senior Customer Success Manager is a highly commercial minded and motivated individual that</span><span data-ccp-parastyle="No Spacing"> c</span><span data-ccp-parastyle="No Spacing">oordinates successful end to end customer lifecycle management to ensure long-term satisfaction,</span> <span data-ccp-parastyle="No Spacing">accelerated net retention,</span> <span data-ccp-parastyle="No Spacing">NPS, product usage and referrals. The Senior Customer Success Manager is a</span> <span data-ccp-parastyle="No Spacing">naturally, collaborative individual who thrives in a customer focused environment and has had proven</span> <span data-ccp-parastyle="No Spacing">success in partnering directly with leaders of large multi-national companies in solving their governance</span> <span data-ccp-parastyle="No Spacing">challenges using our product offerings.</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Key Responsibilities&nbsp;</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's &nbsp;applications; the Board Directors and Corporate Executives. </span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot