Senior Customer Success Manager (m/f/d)

<div class="content-intro"><p><strong>Allow us to introduce ourselves</strong></p> <p>Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.</p> <p>We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over <strong>260 employees</strong> spread across <strong>13 countries </strong>(we’re remote-first), 2600+ international clients, delivering research from <strong data-stringify-type="bold">+190 markets,</strong> globally.</p> <p>Want to be a part of the Appinio movement? <strong>🚀</strong></p> <p><span data-preserver-spaces="true">Here at Appinio, we value <strong>transparency</strong> <strong>in our recruitment process</strong>, and we've created a blog to share what to expect during each step of our journey together:</span><strong><span data-preserver-spaces="true"><em data-stringify-type="italic">&nbsp;</em></span><span data-preserver-spaces="true"><a class="c-link c-link--focus-visible" href="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" target="_blank" data-stringify-link="https://www.appinio.com/en/blog/life-at-appinio/appinio-recruitment-process" data-sk="tooltip_parent">here</a></span></strong></p></div><div class="role"> <div class="job-ad-editable job-ad-editable job-ad-editor" data-content="6454830"> <p><strong><em>Your mission as a Senior Customer Success Manager</em></strong></p> <p>As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and drives the strategic client relationships. As we continue to grow, we are seeking a talented <strong>Senior Customer Success Manager</strong> to lead the success of our most strategic accounts.</p> <p>As a Senior Customer Success Manager, you will own and elevate a portfolio of clients and act as a strategic, trusted advisor, helping them to effectively use customer insights to achieve their business goals and drive significant ROI.&nbsp;</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level rel