Senior Customer Success Specialist - Germany, Austria or UK (m/w/d)

<div class="content-intro"><p>Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.</p> <p>Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable.</p> <p>Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything.</p> <p><strong>WHAT IS IN IT FOR YOU</strong></p> <p>You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:</p> <ul> <li>Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)</li> <li>Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding</li> <li>Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays</li> <li>Personal development fund for courses, books, conferences, and material</li> <li>VSOP (Virtual Stock Option Plan)</li> <li>The annual international team-building trip, quarterly and monthly online get-togethers</li> <li>As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules</li> <li>An international team that loves to have fun at work and works hard together to accomplish shared goals</li> </ul></div><p><strong>JOB SUMMARY</strong></p> <p>Storyblok is hiring a motivated, enthusiastic Senior Customer Success Specialist to join our team. You'll support customers across every stage of their journey, making sure their experience with our platform is consistently excellent.</p> <p>You'll partner closely with Customer Success, Support, and Sales to deliver outstanding service, drive retention, and maximize customer lifetime value. You'll build, refine, and improve processes and engagement tactics to consistently exceed customer expectations. And you'll be a true advocate for our customers — making sure their feedback and evolving needs are heard and acted on across the company.</p> <p>This is a strong opportunity to grow your customer success skill set and build a lasting career in the field.<br><br></p> <p><strong>ESSENTIAL JOB FUNCTIONS</strong><strong><br></strong></p> <ul> <l