WhiteSlips Job Management Consultants
Bangalore, IN · On-site · Full-time
Senior Director of Operations
Posted 12 days ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Executive
About the role
Business & Operations Leadership Provide end-to-end leadership for international Inbound & Outbound Voice operations . Manage large and complex delivery teams and ensure achievement of SLA, productivity, quality, CSAT/NPS and business targets . Drive operational strategy, performance governance, capacity planning and continuous improvement. Lead from the front as the business/program SME and operational thought leader. Client & Stakeholder Management Own senior-level client relationships, gover…