Senior Enablement Program Manager — Customer Success

<div class="content-intro"><p>Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at <a href="http://amplitude.com">amplitude.com</a>.</p> <p>As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.</p> <p><strong>Amplitude’s Commitment to Diversity Equity &amp; Inclusion (DEI): </strong>Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.</p></div><p>We are redesigning our post-sales operating model around a simpler, more impactful engagement structure — embedding an AI-first mindset, and shifting from project handoffs to continuous customer partnership. At the heart of this transformation is our enablement strategy.</p> <p>The Senior Enablement Program Manager — Post-Sales will own enablement across our post-sales organization, partnering closely with leaders and individual contributors in customer-facing, technical, and implementation roles. This person will be a strategic partner to post-sales leadership, helping the team not just understand what to do — but how to do it, why it matters, and how to keep getting better.</p> <p>&nbsp;</p> <p>This is not a training coordinator role. We need someone who thinks in programs, designs for behavior change, and can translate a bold new operating model into learning experiences that stick.</p> <h1><strong>What You'll Do</strong></h1> <p><strong>Enable a New Operating Model</strong></p> <ul> <li>Design and deliver onboarding and continuous enablement programs across post-sales roles — including relationship-focused, technical, and implementation functions — tailored to each audience’s distinct motion and skill requirements</li> <li>Translate the post-sales strategy — including the tiered coverage model, AI-native engagement approach, and simplified role design — into clear, actionable enablement content</li> <li>Build curriculum that equips post-sales professionals to own customer relationships end-to-end, lead technical implementation and data governance, and deliver custom solutions that drive durable adoption</li> <li>Partner closely with post-sales leadership to identify knowledge and skill gaps, prioritize programs, and earn sponsorship for your work</li> </ul> <p><strong>Drive AI-First Enablement</strong></p> <ul> <li>Develop enablement programs that build genuine AI fluency across the post-sales team — including practical application of AI tools, AmpOnAmp capabilities, and AI workflow discovery with customers</li> <li>Help post-sales professionals become opinionated advisors on data architecture, AI-first product analytics strategy, and the modern tech stack</li> <li>Stay ahead of Amplitude's evolving product suite, AI agent capabilities, and the broader competitive landscape to keep enablement current and credible</li> </ul> <p><strong>Measure What Matters</strong></p> <ul> <li>Define and track KPIs that connect enablement investment to post-sales outcomes — including time-to-productivity, adoption rates, renewal performance, and customer health trends</li> <li>Build feedback loops with post-sales leaders, managers, and ICs to continuously refine programs based on real-world performance</li> <li>Provide regular reporting to stakeholders on program impact and return on investment</li> </ul> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Work closely with Product, Marketing, and Customer Success leadership to ensure enablement programs reflect the latest product updates, go-to-market strategy, and competitive intelligence</li> <li>Partner with L&amp;D and other GTM Enablement team members to maintain consistency and alignment across the broader enablement portfolio</li> <li>Collaborate with Partner Enablement to