Senior Executive IT Support Engineer, Tech Foundations

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><h2><strong>The Community You Will Join</strong></h2> <p>AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners.</p> <p>The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments. Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies.</p> <h2><strong>The Difference You Will Make</strong></h2> <p>As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb’s executive population.</p> <p>You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership. You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable.</p> <p>Your impact will extend beyond the issues you personally resolve. You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology. You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities where solutions can benefit the broader employee population.</p> <p>You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices.</p> <h2><strong>A Typical Day</strong></h2> <ul> <li>Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.</li> <li>Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and c