EXL
India, IN · On-site · Full-time
Senior Executive - Real Time Analyst (RTA)
Posted 29 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior
About the role
Description We are inviting applications from internal candidates for the position of Real Time Analyst (RTA). This role is critical in ensuring smooth day-to-day operations by monitoring real-time performance, managing staffing efficiently, and driving service level adherence. Responsibilities Key Responsibilities Monitor real-time queue performance, agent status, and service levels across lines of business Identify and act on volume fluctuations, staffing gaps, and SLA risks in a timely manne…