Senior Forward Deployed Engineer

<p>Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production.&nbsp;</p> <p>This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap.&nbsp;</p> <p>This role will be based remotely in the United States (East Coast).</p> <h3>Responsibilities&nbsp;</h3> <p>Customer success&nbsp;</p> <ul> <li>Serve as the primary technical owner for customer engagements from initial discovery through production rollout</li> <li>Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome</li> <li>Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence&nbsp;</li> </ul> <p>Technical integration&nbsp;</p> <ul> <li>Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments</li> <li>Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams</li> <li>Work effectively within customer environments that have different stacks, infrastructure, and integration constraints</li> </ul> <p>Product feedback loop&nbsp;</p> <ul> <li>Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward</li> <li>Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap</li> <li>Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work</li> </ul> <p>Workstream collaboration&nbsp;</p> <ul> <li>Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities</li> <li>Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery</li> <li>Make sound engineering decisions under pressure while building and iterating quickly</li> </ul> <p>Engagement management&nbsp;</p> <ul> <li>Coordinate independently across internal teams and customer stakeholders to keep delivery moving</li> <li>Communicate clearly across technical, business, and executive audiences</li> </ul> <h3>Qualifications</h3> <p>Basic qualifications&nbsp;</p> <ul> <li>5 - 8