Senior Implementation Manager

<h2>About the Role</h2> <p>We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes. As Asana transitions from Collaborative Work Management (CWM) to AI Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan, and driving measurable impact across their highest-value workflows.</p> <p>You will design and lead structured, time-bound engagements — from onboarding through workflow launch — that move customers from seeing Asana as just a work management platform, to a platform where teams and agents execute work together. This requires strong judgment, the ability to operate in ambiguity, and a consistent focus on connecting AI capabilities to business outcomes. You will regularly engage both executive stakeholders and front-line teams, adapting your approach to meet customers where they are and move them forward.</p> <h2>What You'll Do</h2> <p>You will lead customers through structured engagements in partnership with Customer Success, Sales, Solutions, and R&amp;D to drive valuable adoption of AI.</p> <p><strong>Account Setup and Implementation Planning</strong></p> <ul> <li><strong>Lead a structured onboarding engagement</strong> — aligning customer stakeholders on platform setup, workflow priorities, and a shared definition of success, while assessing workflow complexity to identify where AI capabilities will deliver the strongest early impact.&nbsp;</li> <li><strong>Document and hand off a clear implementation plan</strong> — capturing recommended and prioritized workflows, known risks, and next steps so the activation phase can begin with full context and stakeholder alignment.</li> </ul> <p><strong>AI Activation &amp; Customer Check-Ins</strong></p> <ul> <li><strong>Lead end-to-end workflow design and build </strong>– guiding customers through deep discovery and process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with AI capabilities embedded throughout.</li> <li><strong>Coordinate cross-functional delivery across a structured time-bound engagement</strong> – aligning workflow owners, IT and business stakeholders, and end users through kickoff, training, and launch while keeping the engagement on track against defined milestones.</li> <li><strong>Develop clear documentation and forward-looking deployment plan</strong> – capturing what was built, decisions made, and a prioritized roadmap that defines how the customer scales AI usage, including recommendations on what to optimize and where