Senior IT Associate, Audio & Video

<div class="content-intro"><p>Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: <strong>play video games.</strong> Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.</p></div><p>Bring our workplace to life through exceptional audio/video experiences as our <strong>Sr. IT Support Associate, Audio/Video</strong>, where your technical expertise will power everything from daily conference room collaboration to our most high-profile company events. Your impact will be felt as you own and evolve our A/V infrastructure, lead the deployment of new conference rooms and event spaces, and serve as the technical backbone for flagship moments like GDC, Hack Week, and company All-Hands. You’ll also manage relationships with our A/V integrators and service providers, ensuring the technology we invest in consistently delights our employees and guests. This role will report to our IT Operations Manager and is based in our San Francisco office with an expectation of two scheduled in-office days per week, with additional onsite presence as events and project needs require.</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Own the day-to-day operation, maintenance, and continuous improvement of A/V systems across our conference rooms, huddle spaces, and large event venues, ensuring consistent, delightful experiences for every meeting and gathering</li> <li>Lead mid-size A/V projects end-to-end, including scoping, design input, vendor coordination, installation oversight, commissioning, and post-deployment support for new rooms, refreshes, and event-space builds</li> <li>Serve as the technical lead for event A/V support across flagship moments such as GDC, Hack Week, All-Hands, and executive offsites, partnering closely with Workplace, Comms, and external production teams</li> <li>Manage relationships with A/V integrators, production vendors, and service providers, including scope negotiation, statement-of-work review, quality assurance, and ongoing performance management</li> <li>Troubleshoot and resolve complex A/V issues spanning control systems (Crestron, Savant, and comparable platforms), DSP and audio processing (QSC Q-SYS, Biamp, Shure), and video routing and distribution (NDI, SDI, Dante AV, and similar transport standards)</li> <li>Provide advanced end-user hardware support across MacOS, Windows, and occasionally Linux, with deep familiarity in the peripheral ecosystem (Thunderbolt 3 vs. 4, DisplayPort, HDMI 2.1, USB-C power delivery, and the tradeoffs each introduces in A/V pipelines)</li> <li>Participate in the team's weekly on-point support queue rotation and deliver expert-level software support for enterprise applications including Google Workspace, Asana, 1Password, Adobe, Microsoft 365, Intune/Entra, Notion, and JAMF</li> <li>Develop and maintain comprehensive knowledge base documentation, standard operating procedures, and runbooks for A/V operations, event support, and room standards</li> </ul> <p><strong>What you should have:</strong></p> <ul> <li>5+ years of experience in IT support with progressive responsibilities, including demonstrated depth in audio/video systems, workplace technology, or event production environments</li> <li>Hands-on expertise with leading A/V control and automation platforms such as Crestron and Savant, including a working understanding of how competing ecosystems compare and where each fits best</li> <li>Strong working knowledge of how complex A/V systems are architected, including signal flow, matrix switching, the role and use cases of multiviewers, audio DSP concepts, the tradeoffs between analog, IP-based, and hybrid video transport, and how modern conferencing infrastructure (WebRTC, SIP) integrates with in-room A/V</li> <li>Proven experience providing on-site A/V support for large-scale company events, tradeshows, or external conferences, with the composure to troubleshoot live under time pressure</li> <li>Experience managing A/V integrators and third-party service providers, including scoping projects, reviewing designs and drawings, and holding vendors accountable to quality and timeline commitments</li> <li>Familiarity with hardware video encoders and the codecs they produce (H.264, H.265/HEVC), including practical understanding of bitrate, latency, and quality tradeoffs in live streaming and event broadcast contexts</li> <li>Experience with IT ticketing systems and asset management platforms for tracking a