Senior IT Operations - East Coast

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: As part of Drata’s Information Technology team, the Senior IT Operations team member will help lead the day-to-day support, systems administration, and operational improvements that enable employees to do their best work. This role combines hands-on technical support with ownership of core SaaS tools, device management, process improvement, and automation, while helping ensure our internal environment remains secure, compliant, and ready to scale. You’ll be a trusted partner across the business and a steady point of escalation for more complex IT needs. We are hiring for this role on the East Coast only. We need someone who can start their day between 7-8am Eastern time for additional coverage for our EMEA teams. What you’ll do: Own the end-to-end onboarding and offboarding process, continuously raising the bar on the employee experience from day one through departure Provide technical support and assistance via phone, email, slack, or remote desktop Act as an escalation point for complex support issues Collaborate with the broader IT team to ensure tickets are resolved accurately and on time Collaborate closely with IT Engineering to escalate issues, surface feedback, and improve the reliability and supportability of shared systems and tools Participate in the administration of core SaaS platforms (Okta, Google Workspace, Zoom, Slack, Atlassian, and more) Own hardware lifecycle management across Apple devices, covering procurement, provisioning, patching, and deprecation Maintain accurate hardware asset inventory, including monitoring stock levels and coordinating orders Identify and drive process improvements across IT operations, documenting workflows, building runbooks, and automating repetitive tasks wherever possible Contribute to the IT knowledge base, writing solution articles, documenting processes, and keeping documentation current Stay current on emerging technology and bring ideas for how we can do things better What you’ll bring: You will have 5-7 years in an IT Operations or similar role Deep technical knowledge of macOS. We're a heavy Mac shop! Hands-on experience with IAM and SSO/SAML solutions (Okta, Ping, or similar) Experience managing and administering SaaS platforms (Okta, Google Workspace, Slack, Zoom, or similar) Experience with MDM platforms such as JAMF, Kandji, or Fleet Experience with Jira Service Management (JSM) or a similar IT ticketing platform Solid networking fundamentals - DNS, firewalls, and RFCs shouldn't be foreign territory Strong troubleshooting and root-cause analysis skills A genuine curiosity and drive to keep learning A collaborative, empathetic communication style - you'll often be the calm in someone else's storm Ability to manage multiple, competing tasks & priorities with ease How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at Drata . Shared