Senior IT Support Engineer

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p><strong>Senior IT Support Engineer (P3)</strong></p> <p>Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.</p> <p>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.</p> <p>Checkr is looking to grow our IT Operations team! We are looking for a Senior IT Support Engineer for Checkr’s San Francisco headquarters. This person will help ensure we provide world-class technical support for our employees and our spaces. We are looking for a person that thrives in a fast-paced environment, is an independent worker, and takes pride in their work by completing tasks right the first time. Ideally, you have experience providing exceptional technology support in a start-up and/or corporate environment, being comfortable with enterprise networking, conference room technology, and computer troubleshooting.&nbsp;</p> <p>The responsibilities of this position require an on-site presence in our San Francisco office at least 4 days per week. This role requires exceptional interpersonal skills and a strong focus on process and documentation. You will be joining a diverse team that is passionate about finding ways to improve and innovate so that together we can provide Checkr with the best workplace technology experience.&nbsp;</p> <p><strong>What you'll do:</strong></p> <ul> <li>Onsite Support&nbsp;</li> <ul> <li>Serve as the primary onsite support lead for our San Francisco office, ensuring the reliability and performance of all local IT infrastructure.</li> <li>Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes.</li> <li>Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT with-in the San Francisco office.</li> </ul> <li>Incident &amp; Problem Management</li> <ul> <li>Maintain precise and up-to-date ticketing and project reports within IT systems.</li> <li>Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers.</li> <li>Participate in an on-call rotation.</li> <li>Perform advanced troubleshooting and in-depth diagnostics to identify the root cause of systemic issues.</li> <li>Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence.</li> <li>Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions.</li> </ul> <li>Knowledge &amp; Skill Development</li> <ul> <li>Create and maintain knowledge base articles detailing complex solutions, best practices, and troubleshooting guides to empower lower-tier support staff.</li> <li>Mentor and train junior support engineers to improve their technical skills and reduce the need for escalations.</li> <li>Participate in Major Incident Management teams, providing expert-level technical support to resolve high-priority outages quickly.</li> </ul> <li>Proactive &amp; Strategic Contributions</li> <ul> <li>Collaborate with engineering, development, and infrastructure teams to identify and resolve underlying service issues.</li> <li>Proactively monitor system performance and trends to identify potential problems before they impact users.</li> <li>Design, build, a