Senior IT Support Specialist

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support. Together, we work to ensure that every employee across Instacart has access to a seamless, high-quality technology experience — whether they're working from home or walking into one of our offices.</p> <p>We're currently seeking a Senior IT Support Specialist to join our San Francisco office in a flex capacity, with set days on-site each week. This is a hands-on, highly visible role where you'll serve as a key point of contact for employees in the SF office, delivering exceptional IT support across hardware, software, and AV systems. If you're someone who genuinely loves technology, thrives in a fast-moving environment, and gets satisfaction from making other people's workdays easier, this is the opportunity for you.</p> <p>This role is critical to keeping Instacart running smoothly. The team is collaborative, fun, and deeply committed to upleveling the IT support experience — while also making sure anyone who walks up with a problem feels heard, helped, and taken care of.</p> <h2&g