Home Credit India
India, IN · On-site · Full-time
Senior Manager - Complaints & Automation
Posted 20 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior · 5–10 yrs
- Education
- bachelor's
Objective Responsible for working towards reduction/elimination of customer complaints and managing Ops automation for customer service platforms Key Responsibilties Manage a team of experts in handling the complaints process efficiently Manage process budget and track expenses Work towards reducing customer complaints by reviewing processes, identify & fixing gaps Ensure closure of customer complaints within agreed TAT, to achieve customer satisfaction level along with ensuring that the respon…
Home Credit India
Posted via Adzuna
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