Senior Manager, Expert Services (Tech / Core Business / Sec… | Rozgoo | Rozgoo

ServiceNow

Bangalore, IN · On-site · Full-time

Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)

Posted 11 days ago

Location: Bangalore, IN
Work mode: On-site
Employment: Full-time
Experience: Senior · 8+ yrs
Education: bachelor's

About the role

© 2026 Rozgoo

Job Description The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum busine…

Requirements

8+ years experience in technical consulting or service management
Bachelor's degree
Strong leadership skills
Knowledge in security operations and incident response
Experience with customer success and adoption strategies

Skills

customer service
technical expertise
team management
consulting
adoption strategies
security operations
incident response
integrated risk management
service management
customer satisfaction improvement
business outcome analysis

About the company

ServiceNow

Posted via Adzuna

How to apply

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ServiceNow

Senior Manager, Expert Services (Tech / Core Business / Sec Ops / IRM)