Senior Manager, Forward Deployed Engineering

<div class="content-intro"><p><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.</p> <p>Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.</p> <p>Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</p></div><h2>What’s the opportunity?&nbsp;</h2> <p>We are seeking a commercially-minded engineering leader to build and lead our Forward Deployed Engineering (FDE) New Business team. This role is pivotal in helping Fin scale its AI-first platform to the world’s most complex organizations.&nbsp;</p> <p>You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers.</p> <h2>About this Role</h2> <p>This role is both strategic and hands-on. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements.&nbsp;</p> <p>Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&amp;D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap. You will be responsible for codifying what works in the field into tools and playbooks that create leverage for the wider organization.&nbsp;</p> <h2>What will I be doing?&nbsp;</h2> <ul> <li>Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.</li> <li>Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.</li> <li>Opera