Senior Manager, IT

<p>We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This leader will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement.&nbsp;</p> <p>The person in this role will manage a distributed team of IT engineers and support specialists and will be accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering.</p> <h2><strong>What You Will Do</strong></h2> <ul> <li>Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance</li> <li>Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations</li> <li>Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation</li> <li>Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation</li> <li>Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation</li> <li>Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations</li> <li>Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows</li> <li>Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems.&nbsp;</li> <li>Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications</li> <li>Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes</li> <li>As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staf