Senior Manager, IT

<p>We're looking for an experienced Senior Manager, Infrastructure and Support to lead Lattice's Corporate IT infrastructure, identity, endpoint, office technology, SaaS administration, and employee support operations. This leader will create a more mature operating model for IT support while driving secure automation, identity governance, and AI productivity-tool enablement.&nbsp;</p> <p>The person in this role will manage a distributed team of IT engineers and support specialists and will be accountable for service quality, escalation management, roadmap execution, access and endpoint hygiene, vendor coordination, and cross-functional delivery with Security, People, Workplace, Business Systems, and Engineering.</p> <h2><strong>What You Will Do</strong></h2> <ul> <li>Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance</li> <li>Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations</li> <li>Drive MFA and identity modernization programs, including Okta Verify, Device Trust, Duo/Beyond Identity retirement, Okta environment audit, and least-privilege remediation</li> <li>Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation</li> <li>Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation</li> <li>Own employee-support readiness for SF/NY office IT infrastructure, remote-work support, AV/networking coordination, and production support escalations</li> <li>Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows</li> <li>Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems.&nbsp;</li> <li>Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications</li> <li>Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes</li> <li>As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff</li> <li>Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence</li> <li>Provide ongoing performance feedback, goal setting, coaching, and development plans for staff</li> <li>Plan for future staffing, coverage, and capability needs as the infrastructure/support function matures</li> <li>Build a strong documentation culture across runbooks, support playbooks, migration plans, system ownership, and escalation procedures</li> <li>Manage vendor/platform evaluations and renewals in partnership with Procurement, Finance, Legal, Security, and business owners</li> <li>Translate technical risks and operational tradeoffs into clear recommendations for leaders and cross-functional stakeholders</li> </ul> <h2><strong>What You Will Bring to the Table</strong></h2> <ul> <li>At least 8 years of experience in corporate IT, infrastructure, workplace technology, identity/access management, endpoint management, or enterprise SaaS administration</li> <li>2+ years of people-management experience leading IT engineering, infrastructure, support, or workplace technology teams</li> <li>Strong hands-on or architectural depth with Okta/IAM, SSO, SAML/OIDC, SCIM, MFA, device trust, groups, policies, and SaaS provisioning</li> <li>Experience with endpoint management and compliance tooling such as Jamf, Iru, MDM platforms, Mac fleet management, device lifecycle, and hardware refresh planning</li> <li>Experience building scalable IT support operations, including escalation management, service metrics, runbooks, incident response, and customer-oriented employee support</li> <li>Ability to partner across Security, Compliance, People/HRIS, Workplace, Procurement, Finance, Legal, Engineering, Business Systems, and business leaders</li> &