Senior People Operations Specialist

<h2><strong>About the role</strong></h2> <p>We are looking for a motivated, detail-oriented, and employee-centered Senior People Operations Specialist to join our People Operations team. This role is a great opportunity for someone with strong experience in HR support, people systems, benefits, reporting, auditing, quality control, and employee-facing operations. You will work directly with employees across the company, from frontline employees through leadership, providing timely, thoughtful support and helping ensure our people processes are accurate, scalable, and easy to navigate.</p> <p>In this role, you will support a broad range of People Operations programs and workflows across the employee lifecycle, including employee inquiries, HRIS data maintenance, reporting, process documentation, audits, onboarding and offboarding support, and cross-functional operational projects. A key initial focus will be providing immediate benefits administration and employee support for our US team, including support for benefits, wellness, and leave of absence processes. Over time, this role will also help support benefits administration for our growing international teams in the UK and Canada, primarily through close coordination with our benefits vendors, brokers, and internal partners.</p> <p>Our ideal candidate will be passionate about providing our employees with the best experience possible while meeting them where they’re at with prompt replies and solutions that work.</p> <h2><strong>What You Will Do:</strong></h2> <p>Benefits Administration</p> <ul> <li>Support the day-to-day administration of employee benefits programs, including health plans, retirement benefits, wellness programs, time off, and leave of absence processes.</li> <li>Respond to employee benefits inquiries through our HR Service Desk, Jira ticketing system, email, Slack, and other internal channels.</li> <li>Provide clear, timely, and empathetic support to employees navigating benefits questions, enrollment changes, qualifying life events, leaves of absence, and vendor issues.</li> <li>Escalate complex benefits, compliance, or employee relations matters to the appropriate internal partners or vendors.</li> <li>Maintain benefits-related employee records and ensure information is accurate across HRIS, vendor platforms, and internal documentation.</li> <li>Coordinate with benefits vendors, brokers, and internal stakeholders to resolve employee issues, data discrepancies, invoice questions, and administrative needs.</li> <li>Support recurring compliance activities related to benefits administration, including required notices, audits, reporting, and documentation.</li> <li>Support the planning and execution of open enrollment, including employee communications, system updates, testing, data validat