Senior Program Manager, AI Enablement

<h3><strong>About the Role</strong></h3> <p>The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.&nbsp; This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.</p> <p>The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p> <h2><strong>In this role, you can expect to:</strong></h2> <ul> <li>Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes</li> <li>Go deep on workflow problems before proposing solutions — spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause</li> <li>Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work</li> <li>Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask</li> <li>Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time</li> <li>Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently</li> <li>Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness</li> <li>Build documentation and governance into programs from the start, so nothing depend on you being in the room</li> <li>Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership</li> <li>Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.</li> </ul> <h2><strong>To thrive in this role, you have:</strong></h2> <ul> <li>5+ years of experience in program or project management, preferably in a fast-paced tech environment.</li> <li>Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided</li> <li>History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result</li> <li>Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.</li> <li>Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable</li> <li>Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively</li> <li>Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively</li> <li>Comfort spending time in a problem before designing a solution</li> <li>Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)</li> </ul> <h2><strong>Preferred qualifications:</strong></h2> <ul> <li>Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes</li> <li>Background in enablement, L&amp;D, or change management in a technology environment</li> <li>Experience in an internal AI or enterprise AI adoption role</li> <li>Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)</li> <li>Background in product operations, business operations, or technical program management.</li> <li>Working knowledge of AI governance or Responsible AI principles.</li> </ul> <p>#LI-MM1 #LI-Hybrid&lt