Lead, Strategic Initiatives, Operations and Member Experience

<h2><strong>About the role</strong></h2> <p>Within our Operations &amp; Member Experience organization (OMX), the Strategy &amp; Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.</p> <p>As a Strategic Initiatives Lead,&nbsp; you will be responsible for helping to build the future of member support experiences at Chime. While many teams are focused on the here and now - you’re constantly focused on what’s next. You will be responsible for partnering with teams across product, engineering, analytics, operations and more, to advocate for Chime members, build our strategy to best support them, and make it happen..</p> <p>To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation and project management skills to make their vision a reality. This role is best fit for someone who thrives in a flat, fast-moving organization, can comfortably navigate ambiguity, aligns diverse sets of collaborators, and confidently make data-driven decisions in an ever changing environment.</p> <p>The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p> <h2><strong>In this role, you can expect to:</strong></h2> <ul> <li>Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.</li> <li>Perform analyses and conduct research to assess new opportunities and inform decision-making.</li> <li>Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)</li> <li>Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success</li> <li>Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas</li> </ul> <h2><strong>To thrive in this role, you have:</strong></h2> <ul> <li>8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.</li> <li>A strong skill set across analytical, problem-solving and strategic thinking.</li> <li>A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.</li> <li>Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need.</li> <li>A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution</li> <li>Low ego and a knack for working well with a wide range of people.</li> <li>Exceptional communication and presentation skills</li> <li>Comfort operating in a fast-paced, agile environment</li> </ul> <p><br><span data-sheets-root="1">#LI-Remote #LI-EI1 </span></p><div class="content-conclusion"><h2><span style="font-family: helvetica, arial, sans-serif;"><strong>A little about us</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone