Senior Program Manager, Talent & Culture

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><h2><span style="font-size: 10pt;"><strong>Job Overview</strong></span></h2> <p><span style="font-size: 10pt;">This role sits at the intersection of <strong>Learning &amp; Development (L&amp;D)</strong> and <strong>Global Belonging Programs</strong>, owning the design, facilitation, and ongoing management of select high-impact experiences across the employee lifecycle. From new-hire and manager orientation to targeted learning programs, Employee Resource Group (ERG) management, and cultural heritage months, this person is a skilled facilitator and program owner who can deliver and scale our people initiatives globally with excellence.</span></p> <p><span style="font-size: 10pt;"><strong>Key Performance Responsibilities</strong></span></p> <h3><span style="font-size: 10pt;"><strong>1. Learning &amp; Development Facilitation</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Program Ownership:</strong> Facilitate a portfolio of standing programs, including bi-weekly global new-hire orientations and cohort-based development experiences.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Continuous Improvement:</strong> Collect and analyze participant feedback across all modalities (live virtual, in-person, hybrid). Apply data-driven insights and adult learning principles to continuously refine delivery.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Instructional Design &amp; Materials:</strong> Design, create, and maintain high-quality participant workbooks, facilitator guides, job aids, and course manuals that reflect best practices and allow for clean team hand-offs.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>2. </strong><strong>Global New Hire Experience Strategy</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Onboarding Vision:</strong> Lead the strategic vision and continuous evolution of global onboarding to improve employee engagement, retention, and time-to-productivity.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Cross-Functional Collaboration:</strong> Partner with IT, Legal, Compliance, Sales Enablement, and People Operations to ensure a seamless onboarding journey and coordinate global swag delivery.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Manager Activation:</strong> Equip people leaders with tools, playbooks, and training to effectively onboard and integrate new hires into their respective teams.</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>3. </strong><strong>Global Belonging &amp; ERG Programming</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>ERG Partnership &amp; Governance:</strong> Serve as a strategic partner and liaison to Employee Resource Groups. Establish robust governance frameworks that balance employee autonomy with organizational alignment.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Flagship Events:</strong> Oversee the planning and delivery of major community initiatives, including Arraychella (annual company-wide ERG +