Senior Renewals Manager

About the role NetBox Labs is growing fast, and it’s time to build a renewal system that scales: repeatable, forecastable, commercially consistent, and light on manual admin. You'll own the commercial conversation on our transactional and mid-market renewals, from quote to signed order, and co-lead the commercial side of our largest renewals alongside our CSMs. You'll also own the mechanics behind every renewal and build the system that makes the whole motion predictable. This role is for a builder who can also carry a conversation. You will design the process, be responsible for maintaining our best-in-class gross retention rate, and automate the busywork. Where this role sits Clear lanes are what make this work, so we'll spell them out. Renewal commercial ownership lives with you: the contract, the uplift, and getting it signed on time. Expansion and upsell stay with our Account Executives. Our CSMs own value attainment and spot expansion opportunities, then bring in the AE for that conversation. What you'll own The commercials of renewals Own the commercial conversation on transactional and mid-market renewals end to end: quote, uplift, negotiation, signed order. Co-lead the commercial side of Strategic and Enterprise renewals with our CSMs, who remain the relationship owner and in the room. Apply consistent uplift and discounting discipline across the base, so the outcome doesn't swing depending on who runs the deal. The renewals motion Define and continuously improve how renewals run across our auto-renew, partner, and direct customer types. Turn a good but inconsistent set of practices into one clear, documented process that scales across the team. Own the renewal timeline end-to-end so nothing slips: kickoff, quote, negotiation, signature, close. Forecastability and instrumentation Make our renewal forecast something leadership can trust week to week. Own the data hygiene forecasts depend on: clean dates, stages, risk signals, and renewal outcomes captured consistently. Build the reporting and cadence that surface at-risk renewals early, with enough lead time to act. Deal desk and execution Generate quotes and order forms for every renewal. Drive the paperwork: send, track, and confirm signed orders back, on time. Keep renewal records accurate and in sync across our CRM and CS platform. Automation Reduce manual renewal work everywhere you can: order form generation, system sync, risk flagging, reminders. Every hour of admin you take off a CSM's plate is time they give back to customers. What success looks like Gross revenue retention holds at or above target. Renewal uplift targets are met consistently across the base. Renewal forecast accuracy improves and stays reliable quarter to quarter. On-time renewal rate goes up. Fewer scrambles, fewer surprises. CSMs spend measurably less time on renewal admin. Who you are You've built or run a renewals or revenue operations motion before, ideally in B2B SaaS. You can lead a commercial conversatio