Senior Solution Architect

 

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the role

The most senior individual-contributor seat in Solutions Engineering, not defined by a stage in the customer journey, but by scope: you're the final technical escalation point for Solutions Engineering, and the person who sets technical strategy and standard for the function as a whole. Where other Solutions Engineers own the deepest technical work on a given deal, you own the problems and decisions that span deals, route-to-market segments, and teams, like the ones with no existing playbook because nobody's had to solve them at this scale before. You're equally credible sketching an API flow with an engineer and discussing technical roadmap with an exec. In practice, that often means owning the deep API and OAuth-level integration and customization work behind the organization's highest-value enterprise and partner deals, the work that has historically had no clear owner, leaving sales and delivery teams to chase down the technical follow-through themselves.

Here's what you'll do day-to-day

• Serve as the final technical escalation point for the rarest, highest-ambiguity problems — the ones with no existing playbook.

• Set standing technical strategy and direction for Solutions Engineering as a function, independent of any single route to market or deal.

• Represent Solutions Engineering directly in cross-functional and executive conversations with Product, Engineering, and GTM leadership — translating technical reality into business decisions and vice versa.

• Mentor and set the technical bar for the broader Solutions Engineering team — including coaching on the judgment calls that come with full deal/technical autonomy.

• Own the technical strategy — and the hands-on build — behind the org's highest-stakes, most cross-functional initiatives: deep API and OAuth-based integration work for enterprise and partner accounts, from initial authorization through ongoing customization, end-to-end.

• Act as the technical throughline between engineering/platform teams and go-to-market teams on the largest deals — making sure a committed integration or customization actually ships for the customer, instead of leaving that follow-through to sales.

• Turn bespoke, one-off integration builds into reusable patterns and tooling other accounts and partners can adopt, rather than re-solving the same problem for every new deal.

• Influence product and engineering roadmap from a position of pattern-recognition across the entire SE function, not just your own book.

• Operate with full autonomy — no standard escalation path exists above this seat for day-to-day technical decisions.

Here's what we're looking for

• 8–12+ years of relevant experience, with significant time in a senior technical pre-sales, solutions-architecture, or implementation leadership role.

• Proven track record operating independently on the most complex, highest-stakes technical problems an organization has — not just executing an established playbook.

• Comfortable and credible in both a whiteboard session with engineers and a strategy conversation with executives — able to translate fluently between the two.

• Demonstrated experience setting technical direction or standards across a team or function, not just for your own accounts.

• Strong track record influencing product/engineeri