Senior Solutions Consultant

<div class="content-intro"><p>PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.</p> <p>&nbsp;</p></div><p class="first-token" data-path-to-node="0"><span class="" data-path-to-node="0,0">We are seeking a technical and customer-focused <strong>Solutions Consultant</strong> to join our team</span><span class="" data-path-to-node="0,2">. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products</span><span class="" data-path-to-node="0,4">. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success</span><span class="" data-path-to-node="0,6">. </span></p> <p class="first-token" data-path-to-node="0"><span data-path-to-node="2,0">As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success</span><span data-path-to-node="2,2">. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service</span><span data-path-to-node="2,4">. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities</span><span data-path-to-node="2,6">.</span></p> <h3 id="p-rc_484c147719af156f-106" data-path-to-node="8,2,0">Key responsibilities</h3> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Actively identify potential roadblocks and provide thoughtful, technical solutions</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Run technical discovery processes to understand customer environments and potential technical landmines</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Design integrations to provide seamless implementation with the customer's current technology stack</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span sty