Senior Solutions Consultant, Enterprise

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>The mission of the Enterprise Solutions Team at Toast is to empower our largest customers with technology that scales. The Senior Solutions Consultant plays a critical role in ensuring that enterprise restaurant brands are set up for long-term success: owning the design, integration architecture, and implementation planning that transforms a signed contract into a thriving, fully deployed operation.</p> <p>As a Senior Solutions Consultant, you will serve as the primary technical owner from the moment a customer commits to Toast through the completion of their rollout. You'll work hand-in-hand with Pre-Sales Engineers, Solutions Delivery Leads, Product Managers, Technical Onboarding Consultants, and Customer Success Managers to ensure that a customer’s technical solution is sound and that they are ready to scale. You'll translate complex business requirements into scalable technical designs, own integration specifications end-to-end, and be the single source of truth on solution integrity across the customer journey. If you're energized by designing systems that have to work at scale—and by being the person who ensures they actually do—read on!</p> <p><strong>A day in the life (Responsibilities)</strong></p> <ul> <li>Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions.&nbsp;</li> <li>Customer &amp; Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins.</li> <li>Pilot Validation &amp; Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk.</li> <li>Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success.</li> <li>Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage