Senior Technical Account Manager

<div class="content-intro"><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.</span></p> <p><span data-sheets-root="1">Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.</span></p></div><h2>About the role:</h2> <p>We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.</p> <p>As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole.</p> <p>On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion.</p> <p>This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time.</p> <p>Our Professional Services team is structured around a simple frame:<span class="Apple-converted-space">&nbsp;</span><strong>PS delivers outcomes, FDE delivers velocity, TAM delivers continuity.</strong><span class="Apple-converted-space">&nbsp;</span>You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first.</p> <p>You will report to the Head of Professional Services and will be located within the Americas or EMEA region.</p> <h2>What you will do