Senior Technical Success Manager

<div class="content-intro"><p>Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at <a href="http://amplitude.com">amplitude.com</a>.</p> <p>As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.</p> <p><strong>Amplitude’s Commitment to Diversity Equity &amp; Inclusion (DEI): </strong>Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.</p></div><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The <strong>Technical Success Manager</strong> sits within Amplitude's Customer Success organisation and is responsible for building deep customer relationships while driving measurable, long-term value from the Amplitude platform. This role is equal parts technical advisor, delivery lead, and strategic partner — working across a portfolio of accounts from deployment through renewal and expansion.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Based in<strong> Singapore</strong>, you'll support customers across Southeast Asia and the broader APJ region, working closely with Account Executives and internal delivery teams.</p> <p><strong>As a Technical Success Manager, you will:</strong></p> <ul> <li>Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from pre-sales through renewal</li> <li>Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting</li> <li>Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes</li> <li>Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement</li> <li>Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth</li> <li>Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal</li> <li>Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story</li> <li>Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book</li> <li>Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers</li> <li>Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale<br><br></li> </ul> <p><strong>Critical Skills Profile</strong></p> <ul> <li><strong>Business Acumen: </strong>Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.</li> </ul> <p><strong>Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.</strong></p> <ul> <li><strong>Delivery Excellence:</strong> Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.</li> <li>&l