Senior Technical Writer

About Ping Identity : At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States. You will: Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps Investigate, research, and learn our products and the standards they depend on Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings. Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub Follow the software development lifecycle process closely to anticipate and ascertain documentation needs Provide constructive structural and technical edits for writers or developer-contributed content. You have: Prior experience or exposure to software development, including familiarity with Agile development methodologies Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams Experience using markdown languages, version c