Service Delivery Manager at Keppel Technology Solutions | Rozgoo | Rozgoo

Keppel Technology Solutions

Singapore, SG · On-site · Full-time

Service Delivery Manager

₹91K – ₹1.4LPosted 27 days ago

Location: Singapore, SG
Work mode: On-site
Employment: Full-time
Salary: ₹91K – ₹1.4L
Experience: Lead · 0+ yrs

About the role

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We are seeking an experienced Service Delivery Manager (SDM) to oversee end-to-end managed services delivery across multiple client environments. This role is responsible for ensuring service excellence, SLA performance, customer satisfaction, and operational governance. Key Responsibilities Service Delivery & Operations Manage end-to-end service delivery across multiple customer accounts Act as the primary operational point of contact for clients Ensure SLA/KPI achievement and contractual comp…

Requirements

experience as a service delivery manager
ability to manage SLAs and KPIs
ability to ensure customer satisfaction
operational governance experience

Skills

service delivery management
managed services
sla management
kpi performance monitoring
customer satisfaction management
operational governance
stakeholder management
contract management
multi-client operations

About the company

Keppel Technology Solutions

Posted via Adzuna

How to apply

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Keppel Technology Solutions

Service Delivery Manager

₹91K – ₹1.4L