Service Delivery Manager - HPC Managed Services

Responsibilities Manage daily service operations so that services stay stable and keep running smoothly. Run the incident, major incident, change, problem and service request processes consistently across the service. Lead major incident handling from escalation through to resolution, then hold post-incident reviews and follow corrective actions through. Govern the change process and assess each change for risk and readiness before it goes ahead. Lead root-cause analysis and follow known errors…