Service Desk Analyst at HCLTech | Rozgoo | Rozgoo

HCLTech

Chennai, IN · On-site · Full-time

Service Desk Analyst

Posted 1 month ago

Location: Chennai, IN
Work mode: On-site
Employment: Full-time
Experience: Mid-level · 2+ yrs
Education: bachelor's

About the role

© 2026 Rozgoo

Job Title: Service Desk Analyst (L1) Location: Chennai Experience: 2 Years Employment Type: Full-Time Job Summary We are seeking a proactive and customer-focused L1 Service Desk Analyst to provide first-level technical support to end users. The ideal candidate will be responsible for handling service requests, troubleshooting hardware and software issues, managing incidents through ticketing tools, and ensuring timely resolution or escalation of issues. Strong communication skills and a custome…

Requirements

2 years experience
l1 service desk/first-level technical support experience
strong communication skills
ability to troubleshoot hardware and software
incident management via ticketing tools

Skills

service desk
level 1 support
incident management
ticketing tools
hardware troubleshooting
software troubleshooting
user support
customer communication
network troubleshooting
remote support
knowledge base management
itil

About the company

HCLTech

Posted via Adzuna

How to apply

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HCLTech

Service Desk Analyst