- Location
- Nungambakkam, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 1–3 yrs
About the role
Experience: 1–3 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Summary: Act as the first point of contact for all users across the 573-location estate, logging, triaging and resolving contacts at first line within agreed response and resolution targets. Key Responsibilities: Handle user contacts through phone, email, self-service portal, and chat , ensuring response and resolution within agreed service levels. Accurately log, categorize, p…