Tata Consultancy Services
Mumbai, IN · On-site · Full-time
Service Desk Lead
Posted 1 month ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 8–13 yrs
About the role
Service Desk Lead Service Desk Lead Location: Mumbai Experience: 8 years to 13years Interview Mode: Online Interview Interview Date: 4th Sep 2025 (Friday) Interview Time: 11: 00 AM to 1: 00 PM Mandatory skills: IT Service Desk Operations, Service Now, SLA Management, KPI Tracking, First Call Resolution (FCR), CSAT, Queue Management, Team Handling, People Management, Shift & Roster Management Must-Have: Technical Skills Windows/macOS support Networking basics (DNS, DHCP, TCP/IP) ServiceNow ITSM …