- Location
- Nungambakkam, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 8–10 yrs
About the role
Experience: 8–10 Years Reports To: Service Delivery Manager Languages: English essential; Arabic strongly advantageous Location: UAE Role Purpose: Own the performance, quality and operating model of the service desk supporting users across 573 locations, and line-manage the 20-person desk organization. Key Responsibilities: Own service desk SLA and KPI performance - answer rate, abandonment rate, first contact resolution, average handling time and CSAT. Design and maintain the operating model, …