- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3+ yrs
About the role
We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact between end users, vendors, and internal support teams. Key Responsibilities: Monitor the ticketing system; ensure timely resolution of service re…