Theomnihire
Nungambakkam, IN · On-site · Full-time
Service Desk Supervisor/ Senior Agent
Posted 1 month ago
- Location
- Nungambakkam, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 5–8 yrs
About the role
Experience: 5–8 Years Reports To: Service Desk Lead/Supervisor Languages: English/Arabic – Both Required Location: UAE Key Responsibilities Manage real-time floor operations, including queue adherence, workload balancing, break scheduling, and escalation management to ensure consistent service levels. Provide first- and second-line technical support for complex, sensitive, VIP, and high-profile contacts, driving issues toward first-contact resolution. Act as the technical escalation point for T…