Latinem Private Limited
Hyderabad, IN · On-site · Full-time
Service Desk Team Lead
Posted 29 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3+ yrs
About the role
Job Title: Global Service Desk Team Leader Location: Hyderabad Department: Group IT Key Responsibilities: Lead and mentor Service Desk Analysts. Manage daily service desk operations and SLA performance. Oversee incident, requests, problems, and escalation management. Act as an escalation point for major incidents. Drive continuous improvement initiatives. Collaborate with infrastructure, application, security, and vendor teams. Manage staffing, scheduling, and performance reviews. Prepare servi…