Neurones IT Asia
Bangalore, IN · On-site · Full-time
Service Desk Team Lead
Posted 28 days ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Key Responsibilities: Lead, mentor, and manage the IT Support / Service Desk team to ensure high performance and operational efficiency. Manage team schedules, task allocation, workload distribution, and daily support activities. Act as the primary escalation point for critical and complex technical incidents. Ensure timely incident resolution, effective communication, and a high level of customer satisfaction. Monitor service desk operations and ensure compliance with Incident, Change, and Pro…
Skills
- it support
- service desk
- incident management
- change management
- customer satisfaction
- team management
- escalation handling
- itil
About the company
Neurones IT Asia
Posted via Adzuna
How to apply
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