- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 10+ yrs
About the role
Job Role: ServiceDesk Team Lead Experience: 10Years Location: Pune, Gurgaon Shift: 24*7Job Summary: Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team and work with team for common cause. Primary Roles and Responsibilities: Monitor call and ticket volumes to ensure the SLAs are met Good understanding of CPI's, KPI's and CSAT tracking, me…