Sampurna Sodani Diagnostic Clinic
Indore, IN · On-site · Full-time
Service Excellence Executive
Posted 1 month ago
- Location
- Indore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job Description Role Summary The Service Excellence Executive will be responsible for handling customer complaints, ensuring timely resolution, collecting proactive feedback, and coordinating with internal departments to improve the overall patient and referring clinician experience. Key Roles & Responsibilities Handle and resolve patient and clinician complaints through calls, WhatsApp, email, reviews, and internal escalations. Take ownership of service issues from complaint to final resolutio…