Fresenius Medical Care
Bangalore, IN · On-site · Full-time
Service Manager GBS ITS
Posted 11 days ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 5+ yrs
About the role
Key Responsibilities Customer & Service Management Build a strong understanding of customer business needs and service requirements. Conduct regular service review meetings and drive stakeholder engagement. Manage service escalations, major incidents, and delivery issues. Drive service improvement initiatives to enhance customer satisfaction. Communicate service updates, operational changes, metrics, and improvement initiatives effectively. Define, monitor, and report service quality metr…