Tata Consultancy Services
Hyderabad, IN · On-site · Full-time
ServiceNow CSM
Posted 1 month ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Note - Apply if available for F2F interview on 5 Sep in Hyderabad Key Responsibilities: Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize Service Portals / Employee Center for customer interactions Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with …
Requirements
- hands-on ServiceNow CSM
- experience configuring case workflows and SLAs
- experience with knowledge management
Skills
- servicenow
- customer service portal
- case management
- knowledge management
- sla management
- flow designer
- client scripts
- business rules
- script includes
- ui policies
About the company
Tata Consultancy Services
Posted via Adzuna
How to apply
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