- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Profile : Shift Manager Roles & Responsibility : Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment. Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAs Information Reporting to Management: Provide regular u…
Requirements
- Experience in ITIL processes
- Team management skills
- Knowledge of incident and request management
Skills
- itil
- team management
- incident management
- ticketing systems
- sla compliance
- escalation handling
- shift management
- service desk supervision
- reporting
About the company
Talentgigs
Posted via Adzuna
How to apply
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