Software Architect - Enterprise AI

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Software Architect, Enterprise AI (L6)</p> <p><strong>About the job</strong></p> <p>This position is needed to define and drive the vision, software architecture, and establish the AI/ML platforms across all of our business functions internally at Twilio.</p> <p>Our charter and remit has expanded to cover all of the business teams companywide, including Marketing, Sales, Customer Support &amp; Global Operations, along with our corporate functions, including HR/People, Finance, Legal, Security &amp; Privacy.&nbsp; This role requires a deep understanding of AI/ML platforms, full-stack software architecture, a strategic system design mindset, and the ability to drive innovation and efficiency across the organization.</p> <p>The AI/ML Software Architect position will serve as a key technical leader in our Enterprise AI Engineering group, and s/he will provide architectural guidance globally, across our U.S., Canada, Colombia, and India te