Solution Architect – Salesforce Service Cloud Voice, Amazon… | Rozgoo | Rozgoo

Astra North Infoteck Inc.

Toronto, CA · On-site · Full-time

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center

₹6.1L+Posted 1 month ago

Location: Toronto, CA
Work mode: On-site
Employment: Full-time
Salary: ₹6.1L+
Experience: Lead

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About the role

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect Solution Architect Position Salesforce Service Cloud Voice: • Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred). • Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized and scalable voice experiences. • Experience and Troubleshooting working with Salesforce Integrations with Oth…

Requirements

experience designing/configuring voice-enabled contact center solutions
hands-on Salesforce integration experience
telephony knowledge for contact centers
experience with CIVR system (Amazon Connect preferred)

Skills

salesforce service cloud
salesforce integrations
voice-enabled contact center
amazon connect
civr systems
telephony troubleshooting
crm
salesforce voice solutions
customer service operations optimization
amazon connect (preferred)

About the company

Astra North Infoteck Inc.

Posted via Adzuna

How to apply

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Astra North Infoteck Inc.

Solution Architect – Salesforce Service Cloud Voice, Amazon Connect & Contact Center

₹6.1L+