R1 RCM Global Private Limited
Chennai, IN · On-site · Full-time
Specialist - Quality
Posted 1 month ago
- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Roles and Responsibilities The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance…