- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior
About the role
Job Title Sr. Analyst, WFM Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Skill-Based Scheduling for in-house agents Define agents according to skill and proficiency Agent Access & Allows ag…
Skills
- wfm scheduling
- skill-based scheduling
- agent management
- customer engagement
- business performance
- technology-enabled services
- scheduling software
About the company
Concentrix
Posted via Adzuna
How to apply
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