Sr. IT Project & Program Manager, Asset Management

<div class="content-intro"><p><strong>About Pinterest:</strong></p> <p>Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.</p> <p>Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the&nbsp;<a href="https://www.pinterestcareers.com/our-life/pinflex/">flexibility</a> to do your best work. Creating a career you love? It’s Possible.</p> <p>At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.</p> <p>Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process <a href="https://www.pinterestcareers.com/our-philosophy-on-ai-in-hiring/">here</a>.</p></div><p><strong>The Team: </strong>Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes? Join Pinterest's IT Vendor &amp; Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales.</p> <p>&nbsp;</p> <p><strong>What you'll do:</strong></p> <ul> <li>Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.</li> <li>Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.</li> <li>Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.</li> <li>Partner closely with the IT Project &amp; Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.</li> <li>Partner with Procurement, Finance, Legal, and Se