R1 RCM Global Private Limited
Chennai, IN · On-site · Full-time
Sr Staff Engineer-IT
Posted 1 month ago
- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Core Responsibilities: Day-to-day support and maintenance of Genesys PureCloud Solutions MACD on Genesys, including call flows, SIP trunks etc Act as L3 support during issues and drive towards resolution Work with various internal external application teams on integrating their platform with Genesys Migration and implementation of Genesys PureCloud Solution Monitor project progress and adjust as necessary to ensure successful project delivery. Creation of Documentation and Knowledge base Respon…